Pharmacy Support Call Center Representative

2 days ago


St Louis, Missouri, United States IQVIA INC (US10) Full time
Job Title: Pharmacy Support Call Center Representative

As a Pharmacy Support Call Center Representative at IQVIA INC (US10), you will play a vital role in providing exceptional customer service to patients, pharmacies, and medical professionals. Your primary responsibility will be to field requests related to payment assistance solutions, such as co-pay cards or vouchers.

Key Responsibilities:
  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provide first-level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
Requirements:
  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA knowledge/experience
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus
Work Environment:

This is a 100% remote contract role with IQVIA INC (US10) managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Compensation:

The pay range for this role is $18.00 per hour.

About IQVIA INC (US10):

IQVIA INC (US10) is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.



  • St Louis, Missouri, United States IQVIA INC (US10) Full time

    Job Title: Pharmacy Support Call Center RepresentativeJob Summary:We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10). As a Pharmacy Support Call Center Representative, you will be responsible for providing exceptional customer service to patients, pharmacies, and medical professionals utilizing an...


  • St Louis, Missouri, United States IQVIA INC (US10) Full time

    Job Title: Pharmacy Support Call Center RepresentativeWe are seeking a highly skilled and experienced Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10).Job Summary:The successful candidate will be responsible for providing exceptional customer service to patients, pharmacies, and medical professionals through our Opus Health...


  • St Louis, Missouri, United States SSM Health Full time

    Job SummaryWe are seeking a skilled Security Call Center Representative to join our team at SSM Health. As a key member of our customer service team, you will be responsible for responding to incoming calls and providing timely and effective support to our customers.Key ResponsibilitiesRespond to telephone and/or Internet inquiries from customers seeking...

  • Pharmacy Technician

    4 weeks ago


    St Louis, Missouri, United States Neels Pharmacy Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Neels Pharmacy. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists in providing exceptional patient care.ResponsibilitiesStock and assemble medications, ensuring accurate and timely dispensingProvide excellent customer service, greeting patients...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Operations Lead RepresentativeAs a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the smooth operation of our pharmacy team. Your primary responsibility will be to distribute workload and monitor workflow for team members, ensuring that assigned tasks are completed timely and accurately.Key Responsibilities:Ensure...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Operations Lead RepresentativeAs a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the smooth operation of our pharmacy team. Your primary responsibility will be to distribute workload and monitor workflow for team members, ensuring that assigned tasks are completed on time and to a high standard.Key...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Operations Lead RepresentativeAs a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the efficient distribution of workload and monitoring of workflow for team members in your assigned area. Your primary responsibility will be to ensure that assigned work is completed timely and accurately.You will serve as a...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Operations Lead RepresentativeAs a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the efficient distribution of workload and monitoring of workflow for team members in your assigned area. Your primary responsibility will be to ensure that assigned work is completed timely and accurately.You will serve as a...


  • St Louis, Missouri, United States Esse Health Full time

    Job Title: Patient Service RepresentativeEsse Health is a leading healthcare provider in the St. Louis Metropolitan area, serving over 130,000 patients across 45 locations. We are committed to delivering exceptional patient care and experience.Job Summary:The Patient Service Representative will be responsible for answering incoming calls for 9 providers,...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Operations Lead RepresentativeAs a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the efficient distribution of workload and monitoring of workflow for team members in your assigned area. Your primary responsibility will be to ensure that assigned work is completed timely and accurately.You will serve as a...


  • St Louis, Missouri, United States The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Lead Representative to join our team at The Cigna Group. As a Pharmacy Operations Lead Representative, you will be responsible for ensuring the efficient distribution of workload and monitoring of workflow for members of your assigned area.Key ResponsibilitiesEnsure appropriate distribution of...


  • St Louis, Missouri, United States The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Lead Representative to join our team at The Cigna Group. As a Pharmacy Operations Lead Representative, you will be responsible for ensuring the efficient distribution of workload and monitoring of workflow for members of your assigned area.Key ResponsibilitiesEnsure appropriate distribution of...


  • St Louis, Missouri, United States The Cigna Group Full time

    Pharmacy Technician Associate RoleExpress Scripts is seeking a skilled Pharmacy Technician Associate to work onsite at our St. Louis Fulfillment Center. As a Pharmacy Technician Associate, you will play a vital role in ensuring the accurate and efficient dispensing of medications.What We OfferCompetitive compensation and benefits packageOpportunities for...

  • Pharmacy Technician I

    3 weeks ago


    St Louis, Missouri, United States Elevance Health Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician I to join our team at Elevance Health. As a Pharmacy Technician I, you will play a critical role in ensuring the smooth operation of our pharmacy services.Key ResponsibilitiesVerify member information and input data for pharmacistsEducate members on pharmacy-based rules related to prescriptions...


  • St Louis, Missouri, United States Blitt and Gaines P.C Full time

    Job Title: Court Call Representative Job Summary: At Blitt and Gaines, P.C., we are seeking a highly organized and detail-oriented Court Call Representative to join our team. Responsibilities: * Review files in the electronic filing database for employer and bank information * Conduct outbound calls to employers to verify employment * Research current...


  • St Louis, Missouri, United States First Mid Bank & Trust Full time

    Job SummaryFirst Mid Bank & Trust is seeking a highly skilled Small Business Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our small business customers, resolving inquiries and complaints in a timely and professional manner.Key Responsibilities:Handle...


  • St Louis, Missouri, United States Blink Health Full time

    Job Title: Customer Service RepresentativeBlink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. As a Customer Service Representative, you will play a crucial role in providing top-notch patient care and resolving routine and new issues with patients, doctors, and...


  • St Louis, Missouri, United States Blink Health Full time

    Job Title: Customer Service RepresentativeBlink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. As a Customer Service Representative, you will play a crucial role in providing top-notch patient care and resolving routine and new issues with patients, doctors, and...

  • Pharmacy Technician

    3 weeks ago


    St Louis, Missouri, United States Mercy Full time

    Pharmacy Technician Job DescriptionWe're a healthcare organization dedicated to providing compassionate care and exceptional service. Our mission is to bring healing to our communities through innovative and patient-centered care.Job Summary:The Pharmacy Technician plays a vital role in our pharmacy team, assisting pharmacists in preparing, compounding, and...

  • Pharmacy Technician

    4 weeks ago


    St Louis, Missouri, United States Select Medical Full time

    Pharmacy Technician Job DescriptionAt Select Medical, we are committed to providing exceptional patient care and promoting healing and recovery in a compassionate environment.As a Pharmacy Technician, you will play a vital role in supporting our pharmacy team by filling medication cassettes, preparing IV medications, and delivering supplies and medications...