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Pharmacy Operations Lead Representative
2 months ago
We are seeking a highly skilled Pharmacy Operations Lead Representative to join our team at The Cigna Group. As a Pharmacy Operations Lead Representative, you will be responsible for ensuring the efficient distribution of workload and monitoring of workflow for members of your assigned area.
Key Responsibilities- Ensure appropriate distribution of workload and workflow for assigned area, including scheduling, shifting resources, and backfilling as needed.
- Serve as the first line resource for questions and issues from team members and cell owners, in coordination with supervisor, demonstrating leadership qualities consistent with The Cigna Group values.
- Effectively manage issues impacting productivity of team members, including offering solutions, collaborating with others, communicating status, and escalating as needed.
- Assist supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met or exceeded.
- Assist in the development, documentation, and updating of policies and procedures for coordinators, including specific training and validation material, and assist in training and validating automation staff regarding procedures.
- High school diploma or equivalent required.
- Experience leading people or a team in a warehouse setting is strongly preferred.
- Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
- Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
- Strong attention to detail with good organizational skills.
- Good verbal and written communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.
The Cigna Group creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
