Pharmacy Operations Lead Representative

5 days ago

St Louis, Missouri, United States The Cigna Group Full time
Pharmacy Operations Lead Representative

As a Pharmacy Operations Lead Representative, you will play a critical role in ensuring the efficient distribution of workload and monitoring of workflow for team members in your assigned area. Your primary responsibility will be to ensure that assigned work is completed timely and accurately.

You will serve as a resource to your supervisor and team members, providing guidance and support as needed. Your leadership qualities will be essential in demonstrating the Express Way values and promoting a positive work environment.

Key Responsibilities:

  • Ensure appropriate distribution of workload and workflow for assigned area, including scheduling, shifting resources, and backfilling as needed.
  • Serve as the first line of resource for questions and issues from team members and cell owners, in coordination with your supervisor.
  • Effectively manage issues impacting productivity of team members, including offering solutions, collaborating with others, and communicating status and escalating as needed.
  • Assist your supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met or exceeded.
  • Assist in the development, documentation, and updating of policies and procedures for Coordinators, including specific training and validation material.
  • Other duties as assigned.

Requirements:

  • High School diploma or equivalent is required.
  • Experience leading people or a team in a warehouse setting is strongly preferred.

Preferred Qualifications:

  • Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
  • Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
  • Strong attention to detail with good organizational skills.
  • Good verbal and written communication skills.
  • Willingness to work a flexible schedule when needed and ability to stand for the full shift.
  • Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

At Evernorth Health Services, we are committed to creating a diverse and inclusive work environment that values and respects all employees.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

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