Office Technology Specialist

3 days ago

San Francisco, California, United States SourcePro Search Full time
Job Title: Office Technology Specialist

We are seeking a highly skilled Office Technology Specialist to join our team at SourcePro Search. As an Office Technology Specialist, you will be responsible for ensuring the smooth operation of our office technology systems, including computers, printers, scanners, and telephones.

Key Responsibilities:
  • Install, configure, and maintain desktop, laptop, and telephone equipment in accordance with firm-defined installation templates or guidelines.
  • Assist service desk personnel and local Office Technology Manager (OTM) with troubleshooting and operational maintenance of desktop systems.
  • Use ticketing system to track all customer reports of hardware, software, telephone, mobile device, and peripheral problems.
  • Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices, and other technology equipment support, as needed.
  • Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment, and updates.
  • Isolate customer problems with hardware and/or software as first-line support and escalate problem resolution to more senior technicians as necessary.
  • Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes.
  • Coordinate change forms for local office regarding IS functions.
  • Setup and maintenance of conference room audiovisual equipment.
  • Meeting setup and support for video conferencing using web-based conferencing systems.
  • Provide support for telephone programming and handset maintenance under direction of OTM.
  • Provide back-up help desk & technical coverage, as needed.
  • Troubleshoot and coordinate repairs of hardware and software with vendors.
Requirements:
  • Available to work overtime, as required.
  • After orientation, exhibit proficiency in the Microsoft Office suite, iManage, and other firm applications.
  • 3+ years applicable and relevant technical experience, including 1+ years experience in data management.
  • Proficient knowledge of Windows operating systems, including Windows 7 and Windows 10.
  • Working knowledge of MS-Office Suite, ranging from 2016 and higher.
Preferred:
  • Knowledge of Server 2008, 2012, 2016.
  • Basic networking architecture knowledge, including but not limited to TCP/IP, DHCP, and DNS.
  • Prior experience working in a law firm or professional services industry.
  • Experience working in a smaller setting where the technician has 'worn many IT hats' extremely helpful.
Competencies:
  • Exceptional customer service skills.
  • Participation in PMO projects.
  • Must have good analytic skills and effective presentation skills to allow for effective customer support.
  • Must be accurate in data entry maintenance.
  • Ability to work well with others, including technicians, to maintain efficient systems operations.
  • Ability to complete work in a timely manner with excellent attention to detail and follow-through.
  • Must work well under pressure and tight deadlines.
  • Excellent communication skills, both oral and written.
  • Professional, client-service orientation and demeanor.

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