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Client Services Representative I/II
2 months ago
Job Summary
Clay Lacy Aviation is seeking a highly skilled and customer-focused Client Services Representative I/II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Greet and assist clients, passengers, and crew members with a high level of professionalism and courtesy.
- Coordinate and arrange ground transportation, catering, and other services as needed.
- Interact with internal and external customers to promote our services and ensure a high level of customer satisfaction.
- Create new opportunities by developing relationships with clients, employees, and tenants.
- Arrange for fuel orders and other ground services for aircraft.
- Answer customer emails and phone calls in a timely manner.
- Ensure clients have a smooth reservation, arrival, and departure experience.
- Drive crew and passengers as needed.
- Organize, maintain, and replenish the lobby, pilot lounge, and restrooms as needed.
- Assist with escorting crew and passengers to and from security gates as needed.
- Manage communication requests between UNICOM and line service.
- Act as a liaison on behalf of the client with Client Services Concierge and Line Service Technicians and other departments to provide the highest level of service.
- Resolve customer complaints and escalate to supervisor as needed.
- Participate in daily interdepartmental meetings.
- Provide feedback to leadership on ways to continuously improve service to our customers.
Requirements
- High school diploma or equivalent required; associate degree or equivalent experience preferred.
- 1+ year of work experience in a customer-facing role, customer service experience, or client relations in aviation and/or luxury hospitality required for Client Services Representative I; 2+ years of experience required for Client Services Representative II.
- Valid driver's license in the state of employment required.
- Ability to use Microsoft Office suite and other necessary software proficiently.
- Professional presentation and excellent communication skills required.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and critical thinking skills required.
- Ability to work independently and as part of a team.
- Flexibility to work a variety of shifts, including weekends and holidays.
Benefits
- Competitive hourly rate.
- Opportunities for professional growth and development.
- Comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, paid vacation/time off, paid holidays, 401(k) plan, and pet insurance.
- Employee discounts to retailers, restaurants, and theme parks.
- Uber for Business.
