Case Manager, Access Center

2 weeks ago

Santa Monica, California, United States The People Concern Full time
Job Title: Case Manager, Access Center

Job Summary:

The Case Manager, Access Center will work with a diverse and marginalized client caseload experiencing multiple barriers, including homelessness, complex trauma, medical, mental health, and substance use needs. The successful candidate will ensure that case management services to clients are reflective of the "Whatever It Takes" model.

Key Responsibilities:

  1. Develop effective, trusting relationships with clients using a client-centered approach, incorporating best practices such as Client-centered, Motivational Interviewing, Harm Reduction, Non-violent Crisis Intervention, Trauma-Informed Care, and Housing First.
  2. Perform comprehensive needs assessments (screening and intake) and develop housing stability plans based on clients' needs, issues, and goals.
  3. Provide information, direct referrals, and linkage, and advocacy to support clients in achieving their goals.
  4. Assist clients in applying for and obtaining all benefits to which they are entitled.
  5. Coordinate appointments, transportation, and follow-up services for clients to improve access to primary health care, mental health care, substance use services, and other local resources.
  6. Support clients by teaching and modeling life skills, such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
  7. Identify appropriate emergency and permanent housing options for clients.
  8. Directly transport clients in company vans to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
  9. Maintain accurate documentation of client information and records (intake, referrals, progress notes, service delivery, etc.) (manually and via computerized database system).
  10. Co-facilitate Case Management orientation and information sessions.
  11. Participate in all case file, staff meetings, supervision, team meetings, training, and retreats.
  12. Participate in on-going self-evaluation, program evaluation, and development/modification.
  13. Provide Crisis intervention using Non-violent Crisis Intervention techniques.
  14. Communicate effectively and promptly with management team, peers, collaborators, and clients.

Qualifications:

  • Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
  • Demonstrated knowledge of issues faced by the population served.
  • Knowledge of social services agencies, community, and housing resources.
  • Able to work in a high tolerance Harm Reduction model with members who have multiple barriers.
  • Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies, and be flexible in a fast-paced environment.
  • Ability to handle difficult situations and communicate effectively.
  • Commitment to improving the community through empowerment and dignity.
  • Computer literate; able to use computerized database system for program participant file management and proficient in Microsoft Word, Outlook, and Excel.
  • Current, valid California Driver's License with an acceptable driving record, and reliable vehicle.
  • Comfortable, able, and willing to drive/transport program participants in an agency van.
  • Bilingual preferred, but not required.
  • Able to provide cleared TB test and pass a criminal background check.

Work Environment:

The Case Manager, Access Center will work in a combination of field and office environments. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion, walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.

About The People Concern:

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

Benefits & Perks:

The People Concern offers a comprehensive benefits package, including medical insurance, vision insurance, dental insurance, retirement planning (403b) and matching, paid holidays, paid vacation days, paid sick days, employee assistance plans (EAP), TELUS Health, flexible spending account (FSA), basic life, accidental death and dismemberment (AD&D), voluntary short- and long-term disability, and voluntary pet insurance. Additionally, The People Concern offers discounts on hotels, theme parks, concerts, movies, restaurants, and more.

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