Case Manager

1 month ago


Santa Monica, California, United States Safe Place for Youth Full time
About the Role

Safe Place for Youth is seeking a dedicated and compassionate Case Manager to join our team. As a key member of our case management team, you will provide direct assistance and support to our clients experiencing homelessness through clinical engagement and intensive case management services.

Key Responsibilities
  • Utilize culturally-relevant active listening and motivational interviewing skills to identify possible supports in clients' networks that can assist them with temporary or permanent housing.
  • Deliver field- and place-based supportive services, as appropriate, to clients.
  • Acquire resources and make successful referrals, including follow-up to ensure clients successfully access and initially retain housing.
  • Identify safety or health issues that may need to be considered during the identification of housing.
  • Provide mediation between households and property owners/family/friends to assist in resolving housing crises.
  • Partner with legal service providers to resolve housing crises.
  • Negotiate terms of agreements between clients and hosts as appropriate.
  • Ensure services are documented in all relevant databases in a timely and thorough manner.
  • Assist in budgeting with clients, and determine what level of minimal assistance is necessary to be successfully housed or have the housing crisis resolved.
  • Facilitate access to YCES for clients, as appropriate, including the completion of the Initial Triage and Initial Assessment phases of system access and assessment.
  • For clients gaining entry into CES, provide a warm handoff to sustained case management services where possible, or provide initial case management for up to 60 days upon the client gaining CES access.
  • Attend trainings and participate in regular technical assistance such as learning collaboratives.
  • Other duties as assigned to support the mission of the organization.
Requirements
  • Best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.
  • Self-Starter skill set, requiring the ability to develop relationships, build rapport and trust with members, community partners, volunteers, and staff.
  • Strong verbal and written communication skills, including organizational, detail and interpersonal skills.
  • Ability to uphold Access Center policy and procedure with members, staff, volunteers, and community partners.
  • Ability to work effectively with people of diverse races, ethnicities, sexual orientations, and gender identities in a multicultural environment.
  • Works cooperatively with individuals, groups and organizations with diverse mission, composition, function, capacity and geographic location.
  • Understanding of homeless services including CES and HMIS database.
  • Strong understanding of LA County foster care and juvenile justice systems, including foster care placement options, participant rights and eligibility, and discharge planning processes.
  • Strong belief in a growth mindset, self-determination, and psychological resilience.
  • Must have a valid CA Driver's License, proof of insurance, and a clean driving record.

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