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Senior Contract Manager

1 month ago

Overland Park, Kansas, United States ESS Full time
Job Title: Senior Contract Manager

We are seeking a highly skilled and experienced Senior Contract Manager to join our team at ESS. As a key member of our operations team, you will be responsible for overseeing all aspects of our catering operations across multiple sites.

Key Responsibilities:
  • Develop and implement strategic plans to drive growth and retention of new and existing business.
  • Manage client relationships and ensure compliance with company policies.
  • Lead the sales team in developing financially sound bids and proposals.
  • Implement senior client review processes to identify additional sales/service opportunities.
  • Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction.
  • Develop and maintain relationships with internal and external stakeholders.
  • Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction.
  • Ensure purchasing complies with Compass Group UK & Ireland policies.
  • Manage labor costs above budget to the client through established policies.
  • Continually review labor structures and ratios, adjusting consumable budgets accordingly.
Requirements:
  • Strong leadership and change management skills.
  • Experience in managing challenging clients.
  • Ability to align resources to business objectives.
  • Results-oriented with a focus on performance improvement.
  • Responsive to customer needs and concerns.
  • Acts with integrity even in challenging situations.
  • Promotes team effectiveness and holds others accountable.
  • Demonstrates strong communication skills and creates effective site communication strategies.
  • Senior management experience in Catering and Facilities Management.
  • Led change programs to deliver operational benefits.
  • Familiarity with working within brand guidelines to achieve results.
  • Experience in highly commercial and price-sensitive markets.
  • Excellent communication and presentation skills.
  • Fully conversant with current Health and Safety and food safety regulations.
  • Experience in risk management, analysis, and reduction.
  • Managed senior-level third-party relationships.
What We Offer:
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength