Desktop Support Specialist

1 day ago


Scottsdale, Arizona, United States Randstad Digital Full time

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Randstad Digital. This role will involve providing technical support for desktop endpoints, including implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.

Key Responsibilities

  • Provide intermediate-level technical support for desktop endpoints, including implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
  • Manage the Back Office queue in ServiceNow.
  • Image and deploy machines to end users.
  • Follow asset management standards.
  • Conduct monthly asset management audits.
  • Track down missing equipment.
  • Evaluate current process models and demonstrate conceptual thinking in defining new process improvement implementations.
  • Handle monthly Tech Refresh lists, including building out new machines, deploying to end users, reclamation of retired end points, and disposal.
  • Generate standard and ad hoc reports, and conduct trend analysis.
  • Monitor and provide data required for monthly metrics and department dashboards.
  • Document all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
  • Comply with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
  • Comply with Information Security policies and procedures.

Requirements

Candidates must be detail-oriented and have a good background with the required technology.



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