Desktop Support Specialist
6 days ago
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
Job DescriptionAs a Desktop Support Engineer at LTIMindtree, you will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of desktop systems.
Key Responsibilities- Handle inbound calls, chats, and emails in the service desk
- Provide technical support for Windows applications, internet, and VPN issues
- Diagnose and resolve hardware and software problems
- Install, upgrade, and troubleshoot printers and computer hardware
- Configure and customize desktop hardware to meet business standards
- Administer email accounts and user accounts on Office 365 and Active Directory
- Provide training and support for end-users on software, hardware, and peripheral devices
- Document and track technical issues and problems in the ITSM tool
- Good knowledge of Active Directory, Citrix, O365, and Microsoft Windows
- Experience with mobile operating systems, antivirus software, and SharePoint
- Basic knowledge of networking, virtualization, and Mac OS
- Good understanding of computer systems, mobile devices, and other tech products
- Comprehensive medical plan covering medical, dental, and vision
- Short-term and long-term disability coverage
- 401(k) plan with company match
- Life insurance
- Vacation time, sick leave, and paid holidays
- Paid paternity and maternity leave
LTIMindtree is an equal opportunity employer committed to diversity in the workplace. We do not discriminate based on race, color, creed, religion, sex, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability, or any other characteristic protected by law.
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