Guest Experience Coordinator

6 days ago


Mountlake Terrace, Washington, United States iQon Hospitality Full time
Job Summary
iQon Hospitality is seeking a highly skilled Guest Service Representative to join our team at our hotel in Mountlake Terrace, WA. The successful candidate will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay.

Key Responsibilities:
  • Manage reservations and check guests in and out using a computerized system.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Assist with organizing and setting up events and meetings.
  • Handle guest complaints and concerns with grace and professionalism.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.

Requirements:
  • Previous experience as a guest service representative or in a customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
  • Flexibility to work evenings, weekends, and holidays as needed.

What We Offer:
  • A competitive salary of $40,000 - $60,000 per year, depending on experience.
  • Paid time off.
  • Medical, dental, and vision insurance.
  • Complimentary public transportation.
  • 401(k) retirement plan (US only).
  • Professional development opportunities.


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