Hospitality Team Member

6 days ago


Mountlake Terrace, Washington, United States iQon Hospitality Full time
Hospitality Team Member Job Opening

iQon Hospitality is seeking a skilled Hospitality Team Member to join our team at our hotel in Mountlake Terrace, WA. As a key member of our hospitality team, you will deliver exceptional guest experiences and ensure seamless stays for our guests.

Salary and Perks
We offer a competitive salary of $48,000 per year, as well as a range of benefits including paid time off, medical, dental, and vision insurance, and access to complimentary public transportation (ORCA: Seattle-Area Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.).

Job Description
The successful candidate will be responsible for providing exceptional customer service to our guests, responding to their needs and requests in a timely and professional manner. This includes managing reservations, checking guests in and out, and providing assistance with any issues that may arise during their stay.

Responsibilities and Expectations
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner

Qualifications and Requirements
  • Previous experience as a front desk associate or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

iQon Hospitality Culture
iQon Hospitality is an EEO employer and values diversity and inclusion in the workplace. We offer a positive and supportive work environment that fosters growth and development.
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