Hotel Representative

6 days ago

Mountlake Terrace, Washington, United States iQon Hospitality Full time
Overview
The iQon Hospitality hotel at 24035 Van Ry Blvd, Mountlake Terrace, WA seeks a skilled Guest Service Representative to handle reservations, check-ins, and guest requests. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.

Estimated Salary: $40,000 - $60,000 per year, depending on experience.

About the Job
We are looking for a friendly and professional individual to manage reservations, assist with check-in and check-out processes, and respond to guest inquiries. The successful candidate will have previous experience in customer service and be proficient in computer systems and software, such as Microsoft Office and reservation management systems.

Responsibilities:
  • Manage reservations and check guests in and out using a computerized system.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Assist with organizing and setting up events and meetings.
  • Handle guest complaints and concerns with grace and professionalism.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.

Qualifications:
  • Previous experience as a guest service representative or in a customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
  • Flexibility to work evenings, weekends, and holidays as needed.

  • Hotel Ambassador

    7 days ago

    Mountlake Terrace, Washington, United States iQon Hospitality Full time

    Job DescriptioniQon Hospitality is a leading hospitality company, and we are seeking an experienced Guest Service Representative to join our team at our hotel in Mountlake Terrace, WA. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, managing reservations, and handling various...

  • Front Desk Agent

    3 weeks ago

    Mountlake Terrace, Washington, United States iQon Hospitality Full time

    Introduction: We are seeking a skilled Guest Service Representative to join our team at Studio 6 in Mountlake Terrace, WA. As a key member of our front desk team, you will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay.About Our Hotel: Our hotel is a great place...

  • Guest Experience Coordinator

    7 days ago

    Mountlake Terrace, Washington, United States iQon Hospitality Full time

    Job SummaryiQon Hospitality is seeking a highly skilled Guest Service Representative to join our team at our hotel in Mountlake Terrace, WA. The successful candidate will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay.Key Responsibilities:Manage reservations and...

  • Customer Service Coordinator

    7 days ago

    Mountlake Terrace, Washington, United States iQon Hospitality Full time

    Job OverviewiQon Hospitality is a leading hospitality company, and we are seeking an experienced Guest Service Representative to join our team at our hotel in Mountlake Terrace, WA. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, managing reservations, and handling various...

  • Night Audit Guest Service Representative

    7 months ago

    Mountlake Terrace, United States iQon Hospitality Full time

    Hotel Location: Studio 6 at 24035 Van Ry Blvd, Mountlake Terrace, WA 98043 Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have...