IT Support Specialist

4 weeks ago


San Diego, California, United States eTeam Full time
Job Overview

As an IT Support Specialist at eTeam, you will provide technical assistance to computer users, answering questions and resolving problems in a timely and efficient manner. Your expertise will be utilized to troubleshoot routine issues, provide first-level support, and escalate complex problems to senior personnel as needed.

Key Responsibilities
  • Provide technical assistance to computer users via phone, email, or in-person
  • Troubleshoot routine problems and provide first-level support
  • Escalate complex problems to senior personnel as needed
  • Document details of incidents, status of service requests, and resolutions
  • Adapt to minor changes and setbacks to manage pressure and meet deadlines

Requirements
  • 1+ year of relevant IT experience
  • High school diploma or equivalent
  • Excellent communication and customer service skills

Interview Process
  • Phone screening
  • Management interview/technical panel

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