Member Experience Associate

5 days ago


Arcadia, California, United States Foothill Credit Union Full time
Opportunity to Make a Difference

Foothill Credit Union is committed to making a positive impact in our community through partnerships and fundraising efforts. As a Member Service Representative II, you will have the opportunity to contribute to this mission while delivering exceptional member service.

Responsibilities
  • Deliver outstanding member service by consistently adhering to sales and service guidelines.
  • Process various transactions, including receiving and disbursing funds, posting deposits, loan payments, transfers, withdrawals, additions, and deletions of authorized account signers.
  • Issue cashier's checks and balance cash drawers daily.
  • Operate computer terminals and maintain records of various transactions.
  • May conduct limited activities associated with opening new accounts.
  • Assist members with complex requests and create a welcoming, friendly, professional environment when interacting with the public.
  • Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of credit union/banking experience.
  • Previous teller or equivalent experience serving customers.
  • Knowledge of banking and/or credit union regulations and statutes.
Benefits

We offer a competitive salary range of $19.00 to $25.39 per hour, depending on experience, along with comprehensive benefits, including health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.


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