Premium Experience Ambassador
7 days ago
Salary: $60,000 - $80,000 per year.
Company OverviewTSG Developments Investments Inc. is a dynamic and innovative company dedicated to delivering exceptional experiences in the entertainment industry.
Job SummaryWe are seeking an experienced Premium Host/Hostess to join our team at Santa Anita Park. As a key member of our staff, you will be responsible for providing world-class service to our premium guests.
Job Responsibilities- Greet and engage guests with a positive attitude, ensuring a warm and welcoming experience.
- Direct guests to their ticketed tables and provide excellent customer service throughout their visit.
- Oversee setup and ensure each table has the appropriate number of seats and collateral materials.
- Report facility issues to management in a timely manner.
- Monitor seating areas to ensure efficient and accurate seating, accommodating special requests when possible.
- Utilize ticketing technology to locate guest table assignments and alternate seating as needed.
- Engage with guests to ensure they're happy with food and service.
- Keep guest areas clean and remove trash or dirty dishes promptly.
- Provide opportunities to surprise and delight VIP guests, creating memorable experiences.
- Serve as an ambassador for Santa Anita Park, providing directions, troubleshooting guest issues, and promoting the venue and events.
- Excellent communication and interpersonal skills.
- Ability to communicate clearly and congenially with guests about SAP services, products, programs, and events.
- Expert knowledge of Santa Anita Park locations to assist guests with directional questions.
- Physical stamina to stand for entire shifts, walk long distances, and lift up to 50 pounds.
- Superior customer service and problem resolution abilities.
- Basic hygiene and sanitation understanding.
- Ongoing training and development opportunities.
- A competitive salary range of $60,000 - $80,000 per year.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy.
This is a full-time position that requires a flexible schedule, including evenings, weekends, and holidays. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.
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