Patient Access Representative 1

1 day ago


Coral Gables, Florida, United States The University of Miami Full time
Job Summary:

We are seeking a highly skilled Patient Access Representative 1 to join our team at The University of Miami. As a key member of our Patient Access department, you will be responsible for providing exceptional patient service and ensuring a seamless registration experience for our patients.

Key Responsibilities:
  • Serve as a patient advocate and service ambassador, providing proactive attention to internal and external customers to meet or exceed expectations.
  • Perform patient access registration related functions promptly, ensuring patient safety, quality, service levels, and reimbursement.
  • Collect patient financial responsibility, including co-pays, deductibles, co-insurances, and previous outstanding balances, to reduce AR, Bad Debt, and Collection Costs.
  • Utilize electronic systems, including UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, and Availity, to acquire proficiency and provide accurate information.
Requirements:
  • High School Diploma required; Bachelor's degree preferred.
  • One (1) year of customer service experience required; experience in a healthcare setting preferred.
  • Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
What We Offer:
  • Competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission.
  • A dynamic and supportive work environment, with opportunities for growth and development.
Equal Opportunity Employer:
The University of Miami is an Equal Opportunity Employer, committed to diversity and inclusion. We encourage applications from qualified candidates of all backgrounds.

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