Patient Access Representative

2 weeks ago


Coral Gables, Florida, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Access Representative to join our team. As the first point of contact for patients and visitors, you will be responsible for providing exceptional service and ensuring a positive experience for all individuals entering our facility.

Key Responsibilities
  • Greet visitors and direct them to their requested destination
  • Answer incoming calls and place outgoing calls in a timely and efficient manner
  • Provide exceptional customer service to further a positive institutional image
  • Respond to general questions and inquiries, and forward non-routine requests to appropriate staff
  • Assist with general administrative tasks, such as sorting departmental mail and troubleshooting office equipment
  • Maintain department directories and visitation logs
  • Maintain a tidy and clean reception area
  • Place orders for department supplies as requested by department leadership
  • Project a professional appearance and pleasant demeanor, creating a welcoming atmosphere
  • Adhere to University and unit-level policies and procedures, and safeguard University assets
Requirements
  • High School diploma or equivalent
  • Minimum 1 year of relevant experience
Preferred Qualifications
  • General knowledge of office procedures and operations
  • Skill in data entry with minimal errors
  • Ability to communicate effectively in both oral and written form
  • Skill in completing assignments accurately and with attention to detail
  • Ability to process and handle confidential information with discretion
About the University of Miami

The University of Miami is a private research university located in Coral Gables, Florida. We are committed to providing a world-class education and conducting cutting-edge research that addresses the complex challenges facing our world.

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and tuition remission. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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