Patient Advocate

2 days ago


Mountain View, California, United States Elevate Patient Financial Solutions Full time
Job Summary

The Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on the lives of uninsured hospital patients. As a liaison between patients, hospitals, and government agencies, you will play a critical role in connecting patients to programs that cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Document cases accurately and timely in company programs and hospital systems
  • Provide exceptional customer service and communicate effectively with patients, hospital staff, and government agencies
  • Participate in ongoing trainings to stay up-to-date on changing rules and regulations
  • Maintain a structured and timely contact with applicants and government agencies
  • Assist patients with gathering documentation, meeting appointment dates, and arranging transportation as needed
  • Request home visits to acquire documentation
  • Inform patients of approvals and denials of coverage in a timely manner
Requirements
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability and critical thinking skills
  • Professional experience working with state and federal programs
  • Ability to multitask and function in a fast-paced environment
  • Proficient experience with Microsoft Office Suite, particularly Excel and Outlook
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%
  • 15 days of PTO and 7 paid holidays
  • Pet insurance and employee referral bonus program

ElevatePFS is an Equal Opportunity Employer. The salary for this role will be determined based on internal equity, experience, education, location, and other factors. The job description is subject to change as the needs of the employer and requirements of the job change.


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