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Enrollment Support Specialist

2 months ago

Coral Gables, Florida, United States InsideHigherEd Full time
About the Role

This Enrollment Support Specialist position is a key role in the InsideHigherEd team, responsible for delivering exceptional customer service to students, parents, and stakeholders. The successful candidate will serve as the primary contact for student and parent inquiries, providing timely and accurate information about student applications and records.

Key Responsibilities
  • Customer Service
    • Respond to inbound queries from students, parents, and stakeholders about the status of current applications, required materials, and provide support to prospective families.
    • Communicate clearly, efficiently, and effectively with inbound callers, successfully mitigating their requests/concerns while ensuring a positive customer service experience throughout the application process.
  • Record Management
    • Review and update student record data, ensuring accuracy and completeness.
    • Run data validation reports in Slate and CaneLink, troubleshoot and update data as needed to ensure accuracy.
    • Manage the CaneLink staging table daily, correct errors causing the data not to load, and work the search/match process to eliminate duplicate record creation.
    • Process change requests received from functional personnel.
    • Manage incoming documents for all students, checking for accuracy and ensuring documents are appropriately assigned to the student record.
    • Load test scores received from testing agencies - SAT, ACT, AP, GRE, TOEFL, IELTS, etc.
    • Review the CaneLink test score error log regularly and make necessary corrections in Slate.
  • Other Duties
    • Perform other duties as assigned by the team lead or management.
Requirements
  • Education
    • High school diploma required. Post-secondary education preferred.
  • Experience
    • One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.
    • Any appropriate combination of relevant education and work experience will be considered.
  • Skills
    • Excellent analytical ability and working knowledge of data analytical tools, such as spreadsheets and database structures.
    • Exceptional communication skills and proven ability to multi-task with consistently high accuracy.
    • Must be detail-oriented with the ability to concentrate on projects during numerous interruptions.