IT Support Technician I

1 week ago

Washington, United States Vortex Full time

ARE YOU AN ASPIRING PROFESSIONAL WITH BIG DREAMS FOR YOUR CAREER AND THE RESOLVE TO ACHIEVE THEM?

ARE YOU A CONTINUOUS LEARNER WITH A PASSION FOR ACQUIRING NEW SKILLS?

DO YOU ENJOY SOLVING TECHNICAL CHALLENGES AND PROVIDING SOLUTIONS?

If you answered, "YES," to these questions, we would love to connect with you.

At Vortex, our goal is to redefine customer service standards within the IT service sector. We achieve this through our dedicated and enthusiastic team, committed to delivering an outstanding experience. This commitment stems from our belief in prioritizing our employees. We work collaboratively to ensure that both our team and our clients experience satisfaction.

Vortex operates as a Managed Service Provider (MSP) based in Washington, DC, specializing in First-Party Microsoft platforms and solutions. Our technicians, engineers, and sales personnel are all certified by Microsoft. Our mission is to assist our clients in maximizing their use of the Microsoft ecosystem while minimizing reliance on expensive third-party solutions. This role primarily offers remote work flexibility. The ideal candidate is self-motivated, possesses a strong customer service orientation, is eager to learn, and thrives in a dynamic environment.

We seek a candidate located in the Washington, DC area to join our team, as we value periodic in-person gatherings to celebrate achievements and engage in company activities.

Key Responsibilities:

  • Deliver tier one technical assistance to end users remotely or on-site via phone and email.
  • Familiarity with SharePoint, OneDrive, Microsoft Teams, Microsoft Outlook, and Office Suite is essential.
  • Basic understanding of networking principles is required.
  • Knowledge of Windows 10, Windows 11, and Mac OSX operating systems is necessary.
  • May involve configuring and providing hardware such as workstations, monitors, and other peripherals.
  • Uphold Vortex's troubleshooting standards by promptly identifying the root causes of customer issues.
  • Manage customer technical support inquiries through phone and email.
  • Engage with customers professionally, both over the phone and in person.
  • Commit to continuous learning and skill enhancement through on-the-job experiences, self-study, industry training, and other opportunities.
  • Update company documentation with any new or modified information.
  • Prepare user reference materials by drafting operational instructions.
  • Maintain communication with remote team members and management.
  • The ideal candidate seeks to understand the underlying causes of issues and how to prevent their recurrence.

Qualifications:

  • Aspiring professional with ambitious career goals and the determination to achieve them.
  • A lifelong learner with an insatiable curiosity.
  • Demonstrated history of achieving excellence in execution.
  • Able to perform effectively with minimal supervision.
  • 1-2 years of experience in customer service or the service industry.
  • 1-2 years of experience in technical support.
  • Pursuing technical certifications is preferred.
  • Must possess a valid driver's license, vehicle, and insurance.

Preferred Qualifications:

  • Previous experience in a Managed Service Provider (MSP) environment.
  • Possession of Microsoft certifications.
  • Recognized as the go-to person for technical advice within your family.
  • Located centrally to our clients.

Benefits:

Health Insurance (company contribution)

Dental and Vision Coverage

401K with company matching

Performance-based Bonuses

Sabbaticals

Generous PTO policy

Health and Wellness bonus

Unlimited Microsoft Certification Reimbursements

Opportunities for advancement and career growth

Company events

Positive company culture

Rapidly growing organization

Recognized in industry publications for excellence

Annual Salary Range: $50,000 - $60,000 based on qualifications and experience

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