Patient Access Specialist/Front Office Coordinator

2 days ago

Greensburg, Pennsylvania, United States Emerus Full time

Job Summary

The Patient Access Specialist plays a vital role in ensuring the smooth flow of patients through the hospital's admissions process. This position requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Maintain compliance with EMTALA, DNV, HIPAA, and other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
  • Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
  • Ensure each patient is properly identified and triaged when they arrive to the hospital
  • Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
  • Provide and obtain signatures on required forms and consents
  • Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
  • Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
  • Obtain insurance authorizations as required by individual insurance plans where applicable
  • Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
  • Scan all registration and clinical documentation into the system and maintain all medical records
  • Assist with coordinating the transfer of patients to other hospitals when necessary
  • Respond to medical record requests from patients, physicians, and hospitals
  • Maintain cash drawer according to policies
  • Maintain log of all patients, payments received, transfers, and hospital admissions
  • Maintain visitor/vendor log

Requirements

  • High School Diploma or GED, required
  • 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred
  • Emergency Department registration experience, strongly preferred
  • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
  • Basic understanding of medical terminology
  • Excellent customer service
  • Working knowledge of MS Office (MS Word, Excel, and Outlook), strongly preferred
  • Position requires fluency in English; written and oral communication

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