Patient Care Coordinator
7 days ago
Competitive Compensation and Benefits
Optum is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and administrative support in a fast-paced clinical environment.
Key Responsibilities:
- Communicate effectively with patients and families to complete the registration process, collecting demographic and health information, and verifying insurance eligibility and benefits.
- Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient's previous visits and attempt to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
- Maintain up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
What We Offer:
- Paid Time Off, 8 Paid Holidays, and a comprehensive benefit program.
- Medical Plan options, Health Spending Account, and Health Savings Account.
- Dental, Vision, Life, and AD&D Insurance, Short-term disability, and Long-term Disability coverage.
- 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, and Employee Assistance Program.
- Employee Referral Bonus Program and Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
Requirements:
- High School Diploma or GED (or higher).
- 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
- Ability to work full-time, including occasional overtime given the business need.
Preferred Qualifications:
- Experience with Microsoft Office products.
- Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Experience in insurance reimbursement and financial verification.
- Ability to perform basic mathematics for financial payments.
- Experience in requesting and processing financial payments.
Soft Skills:
- Strong interpersonal, communication, and customer service skills.
Physical and Work Environment:
- Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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