Customer Service Representative
1 week ago
About the Role:
Ambient Comfort LLC is seeking a skilled Dispatcher - Customer Service Representative to join our team. As a Dispatcher - Customer Service Representative, you will be the friendly voice on the phone who answers questions, addresses concerns, and schedules appointments for our customers. You will work closely with our field service team to ensure that our skilled technicians reach our customers on time, resolving their HVAC issues with expertise.
Key Responsibilities:
- Manage customer inquiries and concerns via phone, email, and in-person
- Schedule appointments and dispatch technicians to resolve customer HVAC issues
- Provide exceptional customer service and ensure customer satisfaction
- Sell new service agreements and renew existing ones to provide customers with valuable solutions to meet their HVAC needs
- Identify new sales leads and come up with ideas for generating revenue
Requirements:
- Good communication skills and a clear speaking voice
- Ability to manage multiple competing priorities
- High levels of organization and attention to detail
About Us:
Ambient Comfort LLC is a leading HVAC company in the industry, committed to delivering exceptional HVAC solutions to our clients. We take pride in our core values of integrity, professionalism, and excellence, and our team enjoys a supportive and family-oriented work atmosphere. With us, our employees can expand their knowledge and take their careers to new heights with an industry-leading pay and benefits package.
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