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Customer Service Representative

2 months ago

Vineland, New Jersey, United States Wonderbench Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process and fulfill customer orders, including creating and sending invoices and purchase orders
  • Manage customer relationships and communicate effectively with internal teams to ensure seamless service delivery
  • Maintain accurate records and reports, including customer interactions and order status
  • Collaborate with colleagues to identify and implement process improvements
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications
  • 2+ years of experience in a customer-facing role, preferably in a service-oriented industry
  • Familiarity with CRM and ERP software, including Salesforce and/or GP
Work Environment

This is a full-time position, with a regular schedule and occasional overtime as needed. The work environment is approximately 95% office-based, with occasional exposure to light industrial settings.

We offer a competitive compensation package, including benefits and incentives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.