Valuation Specialist, Luxury Goods
4 weeks ago
As a Valuation Manager at The RealReal, you will play a pivotal role in facilitating day-to-day valuation appointments, providing exceptional service to clients visiting our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing, and educating our consignors, customers, and peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise.
Key Responsibilities
- Facilitate all Valuation appointments, working with clients to provide a relaxed, non-contentious experience that educates them on the value of their items in our marketplace
- Conduct real-time valuations and authentication for handbags, using a wide array of industry-specific tools
- Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office
- Maintain a strong understanding of pricing trends and the sell-through velocity of fashion items in our marketplace by working with the Pricing and Authentication teams
- Accountable for the sell-through and velocity of product they have priced personally
- Accountable for the conversion rate of appointments to consignments
- Work with Store Manager to understand customer needs and stay current with in-store operations
- Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team
- Must be flexible to work certain weekend days
- 2-5 years of experience working in the luxury space in a customer-facing role
- Knowledge of luxury handbags in the primary or secondary market
- Bachelor's degree from an accredited college or university preferred
- Sales experience encouraged
- Passion for delivering a luxury experience each and every day
- Polished, professional presentation skills
- Ability to handle multiple complex, time-sensitive situations while remaining calm, cool, and collected
- Effective communicator (both verbal and written)
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required
- Ability to foresee potential obstacles well in advance of campaign launch dates and to problem-solve in order to ensure proper execution of Valuation office processes
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