Retail Sales Specialist

1 week ago


Costa Mesa, California, United States Wolford America Full time


Position Overview
The Sales Associate plays a crucial role in enhancing sales performance through effective presentation skills, in-depth product knowledge, and fostering strong client relationships.


Key Responsibilities:
  1. Sales Performance: Interact with customers to drive sales on the sales floor and meet designated sales objectives.
  2. Customer Service Excellence: Deliver top-tier customer service by showcasing products, articulating their benefits, features, quality, pricing, and care instructions.
  3. Sales and KPI Achievement: Meet assigned sales goals and key performance indicators.
  4. Client Development: Proactively build and maintain a client database in accordance with CRM practices.

Operational Duties:
Implement visual merchandising strategies to ensure all products are attractively displayed, well-organized, and accurately priced.

  1. Inventory Management: Handle transfers, receive merchandise, fulfill client orders, and conduct inventory counts.
  2. Team Collaboration: Participate in ongoing training sessions and team meetings focused on product knowledge, customer service, promotions, and visual merchandising.
  3. Keyholding Responsibilities: Maintain accurate cash handling records, oversee daily business reporting, and manage opening and closing procedures.
  4. Compliance: Ensure adherence to health and safety regulations, as well as federal, state, and local laws.
  5. Company Standards: Uphold all company policies, including the Employee Handbook and Dress Code.
  6. Loss Prevention: Protect company assets and enforce loss prevention measures.

Benefits:
Enjoy employee discounts and a bi-annual clothing allowance (subject to local tax regulations). Eligible full-time employees can access health, vision, and dental insurance, along with a 401K contribution after the applicable waiting period.



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