Customer Service Representative
6 hours ago
We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at Columbia Sportswear Company. As a key member of our Customer Experience team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and social media.
Key Responsibilities- Interface directly with customers to resolve inquiries and issues related to orders, products, and services.
- Prepare for customer interactions by studying products, services, and customer service processes.
- Help customers adjust information regarding their orders and accounts, including providing product information and suggestions.
- Respond to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying customer's understanding of information and answer.
- Enter/document inquiries and responses in customers' accounts.
- Improve quality of service by recommending improved processes, identifying new product and service applications.
- Provide returns and warranty information, as needed.
- Upload and adjust online orders, ensuring fulfillment by following up on order turnaround and back orders.
- Update and charge credit card information as needed.
- Minimum 1-year experience in customer service.
- Knowledge of Zendesk or other customer support/ticketing system preferred.
- Direct to Consumer, specifically supporting Retail or an eCommerce business preferred.
- High school diploma, general education degree or equivalent.
Columbia Sportswear Company is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law.
We believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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