Customer Service Representative
22 hours ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Callaway Golf. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships with our accounts and consumers.
Key Responsibilities
- Handle a high volume of incoming calls from customers, responding to product-related questions and resolving issues in a timely and professional manner.
- Build and foster relationships with customers by exceeding their expectations on every call.
- Make decisions regarding warranty and non-warranty issues, and process return authorizations in SAP.
- Process SAP transactions, including sales orders and returns.
- Respond to inquiries from customers regarding the status of sales and customer service orders.
- Service overflow new sales order requests from customers, using sales skills to cross-sell and up-sell.
- Troubleshoot customer problems, including UPS tracing and follow-up as necessary.
- Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
- Stay abreast of industry current events and trends.
- Demonstrate excellent customer service skills to provide exceptional service on every interaction.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university.
- Minimum 3 years related golf or customer service experience and/or training.
- Basic knowledge of SAP-Sales Inquiry, order entry, and processing return authorizations.
- Strong customer service and relationship-building skills.
- Knowledgeable in Callaway Golf products, club alterations, and impact on playability.
- Problem-solving and ability to handle difficult customers.
- Analytical, detail-oriented, flexible, and decisive.
- Demonstrated ability to work in an organized and efficient manner while multi-tasking.
- Demonstrated ability to use MS Word and Excel.
What We Offer
Callaway Golf is an Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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