Hotel Operations Director

3 weeks ago


Kansas City, Missouri, United States Earth Fare Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Director to join our team at Earth Fare. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, maintaining high standards of quality and service, and driving business growth.

Key Responsibilities

  • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Lead and manage a team of department heads to ensure effective communication, collaboration, and goal achievement.
  • Monitor and control costs, optimize resources, and make data-driven decisions to maximize profits.
  • Collaborate with sales and marketing teams to develop and implement effective sales strategies and promotional campaigns.
  • Conduct regular inspections to ensure high standards of cleanliness, maintenance, and appearance of guest rooms, public areas, and grounds.
  • Respond promptly to customer complaints and resolve issues in a professional and courteous manner.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Drive employee morale, engagement, and retention through effective leadership and communication.

Requirements

  • Proven track record of success in hotel operations management, with a strong focus on customer satisfaction, quality, and profitability.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; bachelor's degree in hospitality, business, or related field preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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