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Customer Service Representative

2 months ago

Louisville, Kentucky, United States Equifax Full time
Job Title: Customer Service Representative

At Equifax, we're seeking a highly skilled Customer Service Representative to join our Risk Intelligence team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and other communication channels
  • Provide timely and accurate information to customers regarding Risk Intelligence products and services
  • Escalate complex issues to senior support teams as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High school diploma or equivalent required; associate degree in business or related field preferred
  • Three years of customer service experience, preferably in the background screening industry
  • Excellent verbal and written communication skills, with the ability to motivate and influence others
  • Strong decision-making, problem-solving, and customer relations skills

What We Offer:

  • Comprehensive compensation and healthcare packages
  • 401k matching and paid time off
  • Organizational growth potential through our online learning platform

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong background in customer support, we encourage you to apply.