Regional IT Support Specialist

3 weeks ago


New York, New York, United States Total Quality Logistics Full time

About the Role:

As a key member of our IT Operations Team, you will play a vital role in providing technical support to our offices in the region. Your expertise will be essential in troubleshooting a wide range of IT issues and managing special projects to drive innovation in transportation technology.

What's in it for you:

* Comprehensive health, dental, and vision coverage, including a plan with no out-of-pocket costs
* 401(k) with company match
* Position based in Lexington, KY, with travel to Charleston, WV
* Opportunities for advancement with structured career paths
* Access to the latest emerging technologies
* Reimbursement for continuous education and technical training
* A hybrid work environment with the ability to work remotely 40 hours per month
* Leadership experience as the IT subject-matter-expert for assigned offices

What You'll Be Doing:

* Provide front-line technical support to on-site and remote employees
* Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware
* Manage Windows 11 PC inventory and perform repairs and reimaging
* Collaborate with Network and Database Admins, App Developers, and vendors to resolve complex issues
* Test new software and physical and virtual hardware to provide feedback to leadership
* Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support
* Ensure internal customers and end-users are your top priority
* National help desk calls and tickets to support business needs

What You Need:

* Bachelor's degree in Information Technology or equivalent work experience
* 2 years of Help Desk experience, supporting hardware, software, and VoIP systems
* Strong knowledge of Microsoft Office 365, Windows 11, and SCCM
* Basic server and networking skills
* Talent for creatively and decisively solving problems
* Ability to work independently and be a technology leader for the company
* Ability to travel up to 15-20%

Where You'll Be:

745 West New Circle Rd, Bldg 200, Suite 300, Lexington, KY 40511



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