Operations Supervisor
1 week ago
Position Summary:
The successful candidate will possess a strong background in overseeing production operations, ensuring optimal efficiency and quality in service delivery. This role requires exceptional communication skills, both written and verbal, along with proven leadership capabilities to foster a collaborative work environment.
Key Responsibilities:
- Oversee daily operations within the production department.
- Serve as the primary point of contact between clients and management, ensuring timely updates on project milestones.
- Establish clear expectations for customer interactions to enhance satisfaction and loyalty.
- Maintain comprehensive records of service activities and present updates during production meetings.
- Propose and implement improvements to enhance service quality and operational efficiency.
- Address customer service inquiries promptly and effectively.
- Develop and enforce customer service protocols and standards.
- Coordinate with customer representatives regarding order progress.
- Prioritize urgent requests and manage resources to meet customer demands.
- Design and implement a customer loyalty initiative.
- Keep accurate documentation of all service-related interactions.
- Analyze service metrics and compile detailed reports on performance.
- Manage the budget allocated for the production department.
- Stay updated on industry best practices and innovations.
- Facilitate communication across various departments to resolve issues related to production timelines.
Qualifications:
- Associate's degree in Business Administration or a related field.
- A minimum of 3 years of experience in a manufacturing environment.
- Proficient in Microsoft Office and customer service management tools.
- Exceptional communication skills, both written and verbal.
- Strong understanding of management principles and practices.
- Demonstrated leadership and interpersonal abilities.
- Familiarity with project management methodologies.
Employment Type: Full-time
Compensation: Competitive salary
Work Schedule:
- Standard workweek, Monday to Friday
- Availability for overtime as needed
Education Requirement:
- Associate degree preferred
Experience Requirement:
- Minimum of 3 years in plant management
Location: One designated site
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