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Client Relationship Manager

2 months ago

Las Vegas, Nevada, United States Phigenics Full time
Job Overview

Position Title: Account Leader (AL)

Reporting To: Regional Manager (RM)

Location: Expected to reside within the region

Position Summary:

The Account Leader (AL) plays a pivotal role within the Go-to-Market Team, tasked with the management and expansion of current business relationships, while ensuring exceptional customer retention and satisfaction. This position also involves supporting enterprise sales initiatives as directed by the Regional Manager.

The Account Leader will spearhead the design, implementation, and ongoing evaluation of water management programs for designated accounts in the region, collaborating closely with a Water Management Specialist.

Key Responsibilities:

  • Client Engagement: Deliver outstanding service and maintain strong relationships with existing clients
  • Revenue Enhancement: Drive expansion and cross-selling within current client accounts
  • Margin Preservation: Work alongside the RM to uphold or surpass company margin standards
  • New Business Development: Support the identification and cultivation of new business opportunities
  • Product Expertise: Maintain up-to-date knowledge of products and utilize insights during client interactions
  • Data Analysis and Reporting: Employ analytical tools to track and pinpoint growth prospects
  • Water Management Program Execution: Design and implement effective water management programs for clients

Required Qualifications:

  • Bachelor's degree in engineering or a related scientific field
  • Proven experience with sales methodologies and product knowledge
  • Excellent interpersonal and communication skills
  • Comprehensive understanding of service delivery processes
  • Dedication to ongoing learning and professional development

Opportunities for Growth:

This position offers the chance to influence sales operations and contribute to the overall success of the organization. The Account Leader will acquire valuable experience in strategic account management, cross-departmental collaboration, and more.

Key Deliverables:

  • Ensure robust water management programs
  • Relieve Business Development Managers from account management tasks
  • Drive sustainable sales growth
  • Guarantee client satisfaction and loyalty
  • Identify opportunities for upselling within existing accounts

Please note that this job description may evolve over time. Phigenics LLC is an Equal Opportunity Employer.