Customer Service Representative

1 week ago


Burlington, Kentucky, United States YMCA of Greater Cincinnati Full time
Member Experience Staff

We're seeking a highly motivated and enthusiastic individual to join our team as a Member Experience Staff at the RC Durr YMCA. This role combines member service, fitness, and building supervisor duties for someone passionate about healthy living.

If you're energetic, inspirational, and enjoy going above and beyond expectations, we want to hear from you. As a Member Experience Staff, you'll spend your days welcoming members and potential members into our YMCA family, connecting people to one another, to their goals, and to our cause through our facility, programs, friendships, and volunteer opportunities. Every day is different and exciting.

If you thrive in a fast-paced environment with great coworkers and enjoy talking to strangers and making friends, we're the team for you.

Responsibilities:
  • Greet every person entering the YMCA courteously and friendly, calling members and staff by name, having good eye contact, scanning membership cards and checking all non-members in properly.
  • Answer phones, complete program registration, membership sales, cash receipting operations, and proficiently perform all membership functions and responsibilities in the Daxko system.
  • Conduct building tours, interpreting membership policy and procedures, and interpreting programs to prospective members.
Qualifications:
  • Must be at least 18 years of age, with a high school diploma or equivalent.
  • CPR, First Aid, AED, Oxygen certifications required within 60 days of hire.
  • Support of the mission of the YMCA, display a positive and friendly attitude, possess good customer service and organizational skills.


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