Claims Account Representative

6 days ago


Cleveland, Ohio, United States Ohio Department of Commerce Full time
Job Summary

We are seeking a highly skilled and motivated Claims Account Representative to join our team at the Ohio Department of Commerce. As a Claims Account Representative, you will be responsible for providing exceptional customer service to Ohio constituents, collecting delinquent taxes and debts owed to state agencies, and performing various administrative tasks.

Key Responsibilities
  • Collect delinquent taxes and/or monies owed to state agencies
  • Handle sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts
  • Perform skip tracing, investigate, trace, and verify debtor location
  • Maintain accounts on debt owed to the State
  • Issue praecipes and cites permits
  • Negotiate repayment with debtor, legal, and/or other government representatives
  • Closes accounts which have made restitution
  • Perform general clerical tasks
Requirements
  • High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures
  • 1 course or 3 months training in English composition and grammar or business communication
  • Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
  • 4 months experience or 4 months training in use of personal computer, calculator, and telephone equipment
Benefits

We offer a competitive benefits package, including medical coverage, free dental, vision, and basic life insurance premiums, paid time off, and education and development opportunities.



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