Customer Service Ambassador

3 days ago

Grand Rapids, Michigan, United States PTSolutions Full time
Company Overview

At PTSolutions, a leading industrial tools supplier in the Midwest and Top 100 distributor in the United States, we strive to be a true partner to our customers. With over 40 locations across the country and 1,000,000 square feet of warehouse space, we continue to expand our product offerings while providing responsive personal service and same-day shipping.

We understand that our customers' success is closely tied to ours, which is why we offer customizable inventory options to reduce overspending and overhead. Our team conducts on-site evaluations and provides training programs to help customers improve their manufacturing processes and lower costs. From Vendor Managed Inventory (VMI) to procurement, we are a full-service provider committed to supporting our customers every step of the way.

Job Summary

The Customer Service Representative will serve as a liaison between external and internal parties, providing product information, answering questions, and resolving issues with accuracy and efficiency. We will provide the necessary training for you to effectively utilize our systems and communicate about our products.

We seek an individual who is patient, detail-oriented, confident in troubleshooting, and committed to delivering exceptional customer experiences.

Why Work at PTSolutions?
  • Flexible Schedule with No Weekends
  • Paid Holidays, Paid Vacation, and Attendance Awards
  • Competitive Pay with Overtime Eligibility
  • Growth Opportunities Locally and Nationally
  • Tuition Reimbursement
  • 401(k) with Company Match
  • PPO Medical, Vision, and Company-Paid Dental
  • Company-Paid Short-Term Disability, Long-Term Disability, Life Insurance, EAP
  • Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
Key Responsibilities
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
  • Display a thorough understanding of our products to accurately respond to requests for quotes and product information via phone and email.
  • Handle customer issues, provide suitable solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Collaborate with the sales team and other internal teams to meet and exceed customer service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close identified sales opportunities.
Requirements
  • Excellent communication skills, including verbal, written, and interpersonal.
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
  • Strong problem-solving and deductive reasoning skills.
  • Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
  • Ability to establish rapport and build demand over the phone.
  • Capacity to multi-task, prioritize, and manage time effectively.
  • Ability to work with cross-functional teams to achieve company goals.
Preferred Qualifications
  • 2+ years of experience in Customer Service.
  • Knowledge of cutting tools.

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