Deposit Services Representative II

24 hours ago


Portsmouth, New Hampshire, United States Partners Bank Full time

Company Overview

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire. We pride ourselves on providing superior service level expectations, generous compensation, and fostering opportunities for growth and flexible work schedules.

We are seeking an experienced Deposit Services Representative to join our team. This role is ideal for individuals who thrive in fast-paced environments and have excellent internal/external customer relations skills.

Job Summary

The Deposit Services Representative will assist members of the Deposit Services Department with processing daily work, assuming duties when needed, and providing internal and external support for all deposit account products. The successful candidate will be patient, able to research and problem-solve, handle stressful situations, and resolve customer issues and complaints.

Estimated Salary: $55,000 - $65,000 per year

Required Skills and Qualifications

  • One year of employment experience with Partners Bank or a financial institution setting
  • Familiarity with Regulation E and Regulation CC
  • Working knowledge of ACH and Partners Bank products and services
  • Excellent internal/external customer relations
  • Multitasking and organizational skills
  • Ability to work effectively as part of a team

Specific Job Functions

  1. Process un-posted items, Charge Backs, Check adjustments, and check images in excess of $5,000 for endorsement and signature
  2. Processing Encoding/Listing Errors, IAT Transactions, review & redirect Incoming ACH Exception items
  3. Process SSI Notification Requests, Deposit Verifications
  4. Respond effectively to customer inquiries in regard to fees and discrepancies and research requests
  5. Perform some Electronic Banking functions, including phone & email support, remote deposit capture, pin resets and limit controls
  6. Cross train in Core Department to assist with their daily tasks
  7. Assist bank with new CD Listing Service program
  8. Scanning documents into FDM Document Imaging system
  9. Approve RegD exceptions and charge account accordingly
  10. Monitor and research savings and Savings & DD Unposted General Ledger
  11. Research and mail exception statements and distribute in-house statements
  12. Track pending signatures for Stop Payments on checks
  13. Verify wires
  14. Responsible for placing holds on accounts for Large Dollar Notifications
  15. Assist with court subpoenas
  16. Print and mail afternoon reports
  17. Handle returned mail
  18. Process and file check orders

Benefits

Our generous benefits package includes competitive salary, comprehensive health insurance, 401(k) matching, and paid time off. For more information, please visit our website at Partners.bank/about/careers/.



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