Hotel Guest Services Representative

5 days ago


Portsmouth, New Hampshire, United States The Hotel Portsmouth Full time
Overview
The Hotel Portsmouth is committed to delivering exceptional guest experiences. As a Hotel Guest Services Representative, you will play a key role in ensuring that our guests feel welcome and valued.

We offer a competitive salary of $40,000 - $50,000 per year.

Key Responsibilities
• Field customer complaints when necessary.
• Answer incoming calls and questions about guests' needs regarding room bookings, rates, amenities, available rooms, rewards programs, and special requests.
• Work with the housekeeping staff to ensure rooms are ready for new guests.

Requirements
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• Has experience answering telephone calls and troubleshooting stressful situations.
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