Customer Service Representative

4 weeks ago


Portsmouth, New Hampshire, United States Partners Bank Full time
Deposit Services Representative Job Description

This role involves assisting the team with daily tasks and responsibilities within the Deposit Services Department. The ideal candidate will possess excellent customer service skills, be patient, and able to multitask in a fast-paced environment.

Job Responsibilities:
  • Process un-posted items, charge backs, check adjustments, and check images over $5,000 for endorsement and signature, stop payments, notice of holds, A9 Forms, ID Theft 911 Enrollments, ACH disputes.
  • Processing Encoding/Listing Errors, IAT Transactions, review & redirect Incoming ACH Exception items.
  • Process SSI Notification Requests, Deposit Verifications
  • Respond effectively to customer inquiries regarding fees and discrepancies and research requests
  • Perform some Electronic Banking functions, including phone & email support, remote deposit capture, pin resets and limit controls.
  • Cross train in Core Department to assist with their daily tasks.

Requirements:
  • One year of employment experience with Partners Bank or financial institution setting.
  • Familiarity with Regulation E and Regulation CC.
  • Working knowledge of ACH.
  • Working knowledge of Partners Bank products and services.
  • Excellent internal/external customer relations.
  • Must be organized with ability to multitask.
  • Must be a team player.

Additional Responsibilities:
  • Approve RegD exceptions and charge account accordingly.
  • Monitor and research savings and Savings & DD Unposted General Ledger.
  • Research and mail exception statements and distribute in-house statements.
  • Track pending signatures for Stop Payments on checks.
  • Verify wires.
  • Responsible for placing holds on accounts for Large Dollar Notifications.
  • Assist with court subpoenas.
  • Print and mail afternoon reports.
  • Handle returned mail.
  • Process and file check orders.

Estimated salary is around $40,000-$60,000 per year, depending on experience and qualifications.

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