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Event Operations Assistant Manager

2 months ago

Long Beach, California, United States Marriott International Full time

JOB SUMMARY

The Event Operations Assistant Manager plays a crucial role in ensuring seamless service delivery during events. This position involves effective communication with culinary teams and service staff to meet the needs of guests throughout various functions. Responsibilities include calculating charges for group events and preparing invoices for payment. The manager will also ensure that all event spaces, including banquet rooms and dining areas, are properly set up and ready for service, with attention to detail regarding table arrangements and centerpieces. Regular inspections of cleanliness and presentation of all dining ware are essential prior to use. Engaging with guests to confirm their satisfaction is a key aspect of this role.

CANDIDATE PROFILE

Education and Experience:


• A high school diploma or GED, or a two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; with a minimum of 2 years of experience in food and beverage, guest services, or a related area.

OR


• If lacking formal education, at least 3 years of experience in two or more hospitality sectors, including food and beverage, guest services, or related fields.

Preferred Qualifications


• Experience in shift management, scheduling, performance evaluations, problem-solving, and daily operations within the hospitality sector.

CORE WORK ACTIVITIES

Management of Event Operations


• Ensures that meeting and event spaces are arranged according to the specifications outlined in event documentation.


• Leads event service shifts and actively participates in the execution of events.


• Adheres to all operational standards, policies, and procedures.


• Assists in managing the inventory of event supplies and ensures all necessary materials are available.


• Participates in relevant meetings to stay informed about group requirements and expectations.


• Communicates essential information to the relevant teams involved in event services.


• Conducts inspections of event spaces to confirm readiness prior to each function.


• Delegates tasks to ensure timely setup and adherence to event management standards.


• Monitors employee awareness of event satisfaction metrics.


• Manages departmental inventories and ensures proper maintenance of equipment.


• Orders necessary supplies for events and services.


• Schedules staff to meet service standards while optimizing profitability.


• Collaborates with the Event Technology team to ensure customer satisfaction.

Leading Teams and Upholding Standards


• Ensures compliance with safety regulations and maintains a positive work environment that fosters teamwork and service excellence.


• Engages in departmental meetings to communicate goals and expectations clearly.

Providing Exceptional Customer Service


• Encourages team members to deliver outstanding customer service.


• Addresses guest concerns and complaints effectively, seeking managerial assistance when necessary.


• Interacts with guests to gather feedback on service quality and addresses any issues promptly.

Assisting in Human Resource Activities


• Identifies training needs and supports the development of team members.


• Participates in performance appraisal processes and assists in the hiring of new team members.


• Schedules staff to ensure adequate coverage and meet operational demands.

The hourly pay range for this position is competitive, with additional benefits including health care, retirement plans, and employee discounts. Marriott International is committed to creating a diverse and inclusive workplace and is an equal opportunity employer.