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Operations Assistant Manager

1 month ago


Long Beach, California, United States MV Transportation Full time
Job Title: Assistant Operations Manager

We are seeking an experienced Assistant Operations Manager to join our team at MV Transportation. The successful candidate will provide support, leadership, and direction to assigned operating locations to ensure delivery of annual business plans.

Key Responsibilities:
  • Manage on-time performance and driver availability.
  • Oversee all call center functions.
  • Develop and maintain effective customer relations through direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Communicate effectively with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Maintain client contact to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Review key operational metrics daily, weekly, and monthly.
  • Implement, promote, and adhere to company policies and procedures.
  • Participate in location labor and employee relations activities.
Requirements:
  • 1-3 years of management experience in a similar sized paratransit environment.
  • Experience in scheduling and personnel management and training.
  • Strong written and verbal skills.
  • Knowledge of contractual obligations and company policies.
  • Trapeze experience preferred.
  • Ability to work independently in a fast-paced environment.
Equal Employment Opportunity:

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.