Project Management Director

4 days ago

Jonesboro, Arkansas, United States Optus, Inc Full time
Job Overview

The Project Management Director will lead the PMO team to ensure timely and effective completion of multiple projects of varying scope with the delivery of technical projects across the United States and its territories as well as Canada. This role will have direct responsibility for a team that may include project managers and project coordinators while also effectively coordinating with all related functions in the Organization (e.g., Sales, Engineering, Outside Plant Engineering, Operations, Purchasing, Service Delivery, Etc.), Subcontractors and Vendors.

Key Responsibilities
  • Manage process and operational use of tools for all phases of work: design, implementation, closeout, & change order management;
  • Drive standardization, quality and optimization across multiple programs;
  • Work with key customers in identifying project needs and leads project infrastructure, implementation, and governance structure;
  • Partner with key functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas;
  • Work with VP to establish and outline department goals; provides updates to VP on a regular basis;
  • Facilitate cross-functional process improvement for projects, selection of, and training on tools to be used, process mapping, documentation and rollout of improved processes as they pertain to the PM function;
  • Investigate and identify root causes of process performance drivers; correct or develop new processes, as appropriate in order to achieve improved performance;
  • Provide the appropriate level of leadership and coaching to ensure participation and “buy in” from employees in order to sustain improved processes in Project Management;
  • Develop detailed work plans, schedules, project estimates, resource plans, and status reports; apply control procedures resulting in permanent corrective action, yield, and productivity improvement;
  • Develop project objectives by reviewing project proposals and plans; conferring with management, identifying project phases and elements, assigning resources, managing timelines;
  • Provide weekly written status reports to designated cross-functional stakeholders to include current accomplishments, objectives for next period, any systems/project issues with recommendations for resolution, status of current projects quantifying time worked, steps completed, items needing completion and expected completion date;
  • Meet or conference with stakeholders on a weekly basis to plan project assignments, schedules, and review status updates; This meeting should also include planning and prioritizing for upcoming installations;
  • Ensure that project schedules are maintained by monitoring project progress; coordinating activities; independently resolving problems;
  • Prepare management project status reports by collecting, analyzing, and summarizing information and trends; recommending actions including budgetary status;
  • Interact frequently with stakeholders and direct reports to interpret their needs and requirements;
  • Coach, mentor and motivate staff, project team members and contractors, and influence them to take positive action and accountability for their assigned work;
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements;
  • Develop best practices and tools for project execution and management;
  • Check and respond to emails;
  • Review invoices to ensure accuracy with project status and budgetary requirements;
  • Work all necessary hours as required to meet project deadlines;
  • Ensure project managers are managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for all of their assigned projects;
  • Ensure project teams keep customers informed of project progress, issues and projected completion dates;
  • Ensure deployment and customer meetings are held regularly and issues/conflicts are resolved promptly; This includes working cooperatively with all related functions in the organization to integrate and administer all activities to ensure customer satisfaction;
  • Develop and maintain working knowledge of customer contracts and customer expectations;
  • Work in close collaboration with multiple stakeholders in the identification of functional, organizational and/or procedural issues and bring about swift and effective solutions;
  • Travel to customer sites, project areas and business related events as required;
  • Perform other duties as assigned by the VP of Services or COO.
Requirements
  • Demonstrated experience in improvement initiatives, root cause analysis and project management;
  • Advanced working knowledge of Microsoft Office suite including Microsoft Project, Excel and PowerPoint;
  • Ability to provide guidance and oversight to staff;
  • Ability to prioritize tasks and responsibilities;
  • Knowledge of company policies and procedures and the ability to write effective policies and procedures;
  • Knowledge of telecommunications network design, IT and construction practices;
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities;
  • Reacts to project adjustments and alterations promptly and efficiently;
  • Flexible during times of change;
  • Persuasive, encouraging, and motivating;
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments;
  • Ability to defuse tension among project team, should it arise;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial;
  • Strong project management skills managing complex, multi-faceted projects resulting in measurable successes and program growth;
  • Excellent verbal and written communication skills with exceptional attention to details;
  • Knowledge of Project Management discipline with ability to lead cross-functional teams;
  • Proficient in the use of appropriate project management reporting and tracking software;
  • Strong organization, time management, and presentation skills;
  • Ability to work both independently and in a team-oriented, collaborative environment is essential;
  • Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.
Education and Experience
  • Bachelor's Degree in Information Technology, Engineering, or related field preferred; MBA a plus
  • Experience in telecommunications, construction, engineering or IT required;
  • Minimum of 3 years experience in Project Management with leadership experience
  • Certification preferred;
  • Experience in an environment managing complex projects involving aggressive scheduling, budget and quality goals within a matrixed environment with multiple stakeholders required;
  • Proficient in using technology as a management-reporting tool.

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