Assistant Vice President, Retail Branch Leader

2 weeks ago

Bridgewater, United States Bluestone Bank Full time

The Branch Manager is accountable for overseeing all functions within the retail branch. This encompasses ensuring that all operational processes align with banking standards and regulations, as well as adhering to compliance guidelines. Responsibilities include collaborating with Human Resources for recruitment, managing employee relations, and ensuring the physical security and operational integrity of the branch. The role also involves addressing sensitive customer inquiries and ensuring their resolution, timely communication of issues to leadership, and managing customer exceptions within established protocols. This position oversees multiple locations, specifically the Bridgewater Center and Scotland Blvd. branches.

Key Responsibilities

  • Provide proactive leadership within the branch to foster a positive customer experience, focusing on sales, service, and customer support to meet both customer and bank expectations. Build strong, trusting relationships with individual clients.
  • Lead by example, ensuring that all branch personnel effectively promote and refer banking products and services. Offer coaching and training to maximize cross-selling and referral opportunities, ensuring that deposit and sales targets are met. Actively participate in branch initiatives to promote bank offerings.
  • Drive branch and bank growth by cross-selling bank products and services, including trust, investments, mortgages, home equity loans, commercial loans, cash management, and remote deposit capture. Additionally, promote third-party services such as merchant services, payroll, and credit cards.
  • Maintain a comprehensive understanding of the full range of products and services offered, ensuring ongoing knowledge development and staff training on new offerings. Provide guidance to enhance branch team sales and customer service capabilities to meet growth objectives.
  • Oversee daily operations of branch staff, embodying a professional image and serving as a role model. Make routine employment decisions, conduct performance reviews, and make salary recommendations. Assign tasks, provide training, and resolve staff issues in collaboration with Human Resources. Prepare portions of the annual budget and ensure adherence to its constraints, while maintaining a professional demeanor among all branch personnel.
  • Manage routine branch operations, including reviewing and approving service fees, auditing teller drawers, overseeing account maintenance, and ensuring accurate balancing of cash, branch, and ATM operations. Prepare and present periodic reports on branch activity and manage safe deposit box operations.
  • Monitor and control branch expenditures to ensure compliance with budgetary constraints, including staff overtime management.
  • Originate, process, underwrite, and commit to small business and select consumer loans, ensuring appropriate risk management to foster branch and bank growth.
  • Fulfill Community Reinvestment Act (CRA) responsibilities.
  • Establish and maintain effective relationships with local community, civic, business, and professional organizations.
  • Communicate and maintain relationships with business clients and prospects through site visits and follow-up calls.
  • Maintain an active presence in the community through participation in local organizations, volunteering, and attending events.
  • Engage in planning and executing initiatives within the Retail division.
  • Other related responsibilities as assigned.

Physical Requirements and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this position, the employee is regularly required to sit, talk, or hear, reach with hands and arms, and may need to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Equal Opportunity Employment Statement

Bluestone Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  • Bachelor's Degree in business management or an equivalent combination of education and experience in retail banking.
  • A minimum of three to five years of progressively responsible experience in retail banking leadership is required, along with knowledge of banking industry regulations. Comprehensive understanding of the retail banking sector, with a strong emphasis on customer service and sales for both consumers and businesses.
  • Proficient in Microsoft Office applications (Excel, PowerPoint, Word, and Outlook) and capable of learning other software applications. Ability to develop expertise with technologies utilized by retail division staff.
  • Strong customer service orientation, including the ability to understand customer needs, provide effective problem resolution, and demonstrate enthusiasm and creativity.
  • Excellent organizational and project management skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment while maintaining attention to detail. Ability to work independently with minimal supervision.
  • Effective oral, written, and presentation skills. Strong verbal communication, technical writing, and presentation abilities, with the capacity to convey information to individuals with varying levels of understanding.
  • Proven conflict management skills.
  • Demonstrated ability to effectively coach and mentor others.

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