Data Center Operations Manager

2 weeks ago

Madison, Wisconsin, United States IGT Full time
Job Title: Data Center Operations Manager

IGT is seeking a highly skilled Data Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for the day-to-day management of our data center, ensuring continuous system uptime and operational efficiency.

Responsibilities:
  • Manage the control room and its interactions with the lottery and vendors to ensure continuous system uptime and operational efficiency.
  • Coordinate the resolution of production software or hardware issues.
  • Manage and schedule computer operators, direct work, and evaluate operational performance.
  • Maintain inventory and order supplies as needed.
  • Ensure performance plans, memos, and reports are distributed, understood, utilized, and made available to the computer operations team.
  • Assist in revising or establishing new systems to improve productivity and computer efficiency.
  • Interface daily with customers and vendors.
  • Monitor system access and security of data.
  • Monitor, track, and manage the configuration, accessing delivery process of software coding for the lottery, including games, parameters, odds, and claims.
  • Verify and analyze the accuracy and quality of hardware and software products through maintenance, attention to detail, and work environment.
  • Provide recommendations for systems needs and all external and internal factors related to control room operations.
  • Perform additional duties and responsibilities as assigned.
  • Responsible for annual audits.
  • Oversee the scheduling software updates and patching as well as the development of software requirements.
  • Responsible for incident and problem management.
  • Responsible for the maintenance of critical facilities equipment.
  • Maintain disaster recovery and emergency response plans.
Qualifications:
  • Bachelor's Degree or equivalent.
  • Seven plus years' experience in data center operations environment preferred.
  • Technical skills required of a senior computer operator.
  • Strong troubleshooting and incident resolution skills.
  • Working knowledge of IP protocol, LAN/WAN topology, intermediate knowledge of associated monitoring and troubleshooting tools, data center network equipment, and network cable specifications.
  • Excel and PowerPoint expertise.
  • Excellent verbal and written communication and presentation skills.
  • Strong organizational skills, with ability to prioritize work and manage multiple deadlines.
  • Must maintain a high sense of ownership, be self-motivated with initiative, and be able to effectively direct a team.
Keys to Success:
  • Building collaborative relationships.
  • Decision making.
  • Drive results.
  • Foster innovation.
  • Personal energy.
  • Self-leadership.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged.

IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Programs are subject to eligibility requirements.

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