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Data Center Operations Manager

2 months ago

Madison, Wisconsin, United States IGT Full time
Job Summary

We are seeking a highly skilled Data Center Operations Manager to join our team at IGT. As a key member of our operations team, you will be responsible for the day-to-day management of our control room and its interactions with the lottery and vendors to ensure continuous system uptime and operational efficiency.

Key Responsibilities
  • Ensure the control room operates in a continuous and trouble-free manner, troubleshooting problems through supervisor, shift leads, and computer operators.
  • Coordinate the resolution of production software or hardware issues.
  • Manage and schedule computer operators, direct work, and evaluate operational performance.
  • Maintain inventory and order supplies as necessary.
  • Ensure performance plans, memos, and reports are distributed, understood, utilized, and made available to the computer operations team.
  • Assist in revising or establishing new systems to improve productivity and computer efficiency, developing procedures and control mechanisms to improve operations and reduce operational errors.
  • Interface daily with customers and vendors.
  • Monitor system access and security of data.
  • Monitor, track, and manage the configuration, accessing delivery process of software coding for the lottery, including games, parameters, odds, and claims.
  • Verify and analyze the accuracy and quality of hardware and software products through maintenance, attention to detail, and work environment.
  • Provide recommendations for systems needs and all external and internal factors related to control room operations.
  • Perform additional duties and responsibilities as assigned.
  • Responsible for annual audits.
  • Oversee the scheduling software updates and patching, as well as the development of software requirements.
  • Responsible for incident and problem management.
  • Responsible for the maintenance of critical facilities equipment.
  • Maintain disaster recovery and emergency response plans.
Requirements
  • Bachelor's degree or equivalent.
  • Seven plus years' experience in a data center operations environment preferred.
  • Technical skills required of a senior computer operator.
  • Strong troubleshooting and incident resolution skills.
  • Working knowledge of IP protocol, LAN/WAN topology, intermediate knowledge of associated monitoring and troubleshooting tools, data center network equipment, and network cable specifications.
  • Excel and PowerPoint expertise.
  • Excellent verbal and written communication and presentation skills.
  • Strong organizational skills, with the ability to prioritize work and manage multiple deadlines.
  • Must maintain a high sense of ownership, be self-motivated with initiative, and be able to effectively direct a team.
What We Offer

IGT is committed to sustaining a workforce that reflects the diversity of our global customers and communities. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

We offer a competitive compensation package, including a 401(k) Savings Plan with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

IGT is an equal opportunity employer and welcomes applications from diverse candidates.