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Executive Director of Operations

2 months ago

Santa Clara, California, United States CA - Santa Clara Full time
Job Summary

We are seeking an experienced and dynamic Executive Director of Operations to lead our luxury senior living community in CA - Santa Clara. As a key member of our leadership team, you will be responsible for overseeing all aspects of the operation, including resident and team satisfaction, human resources, financial performance, building maintenance, and sales and revenue generation.

Key Responsibilities
  • Leadership
    • Interview, hire, orient, train, supervise, and evaluate staff
    • Build a cohesive leadership team and foster a positive business environment
    • Foster team member engagement and a positive culture to allow for excellent service
  • Sales
    • Achieve company sales targets
    • Partner closely with Sales Directors to ensure sales success
    • Remain active in local community activities, establish networks, and resources for resident referrals
  • Operations
    • Serve as the primary strategic leader of the community, overseeing all aspects of the operation, including resident and team satisfaction, human resources, financial performance, building maintenance, and sales and revenue generation
    • Build a plan and drive pre-open activities to set up new community
    • Ensure consistently high-quality service, monitor, and make changes as needed
    • Lead/participate in daily operations
    • Understand the community's care regulations and support the resident care program, involving close partnership with Care leaders, ensuring adherence to the Resident's Bill of Rights
    • Operate the community in accordance with company policies and federal, state, and local regulations
  • Financial Management
    • Develop and implement successful strategies to manage all costs, including labor and other expenses
    • Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses
  • Collaboration
    • Act as a liaison between field operations and the Support Center, building strong relationships with Support Center resources
    • Partner closely with manager, understand their priorities, and exceed their expectations through proactive and ongoing communication
Requirements
  • Bachelor's degree in business, hospitality, healthcare administration, or a related field; relevant experience may substitute for degree requirements
  • A minimum of ten (10) years of experience in management in luxury hospitality, retail, or similar industries
  • Track record of meeting financial and sales goals
  • Proven ability to lead and inspire large teams to deliver exceptional results
  • Experience managing a high-volume operation
  • Experience managing a P&L in a high-growth environment
  • Excellent problem-solving skills under conditions of uncertainty/ambiguity
  • Passion and energy for leading teams and creating exceptional customer experiences
  • Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
  • Must possess a valid driver's license