Operations Director, Digital Marketing

2 weeks ago

Santa Clara, California, United States ServiceNow Full time
Job Description

We are seeking a highly motivated and experienced individual to join ServiceNow as an Operations Director, Digital Marketing for DASO (Digital Acquisition Strategy & Ops).

Key Responsibilities
  • Collaborate closely with the VP of Digital Marketing Strategy and Operations and their leadership team to understand the vision, objectives, and priorities of the department.
  • Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
  • Develop and implement operational processes, systems, and frameworks to streamline workflows, improve efficiency, and enhance the overall effectiveness of the Digital Marketing organization.
  • Identify areas for process optimization and drive initiatives to achieve operational excellence.
  • Run QBRs, All Hands, Leadership Meetings, Offsites, and Workshops, in addition to driving special projects and global alignment.
  • Foster effective collaboration and communication between the digital marketing team and other departments within and external to Marketing at ServiceNow.
  • Coordinate cross-functional projects, initiatives, and meetings to ensure alignment and successful execution of strategic objectives.
  • Coordinate timely delivery of reporting (e.g., QBRs) and provide quality control with context to assure global alignment and readiness for executive-level audiences.
  • Lead and oversee key projects and initiatives within the Digital Marketing organization.
  • Define project scope, objectives, timelines, and deliverables.
  • Coordinate resources, manage dependencies, and ensure successful project execution.
  • Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners.
Requirements
  • Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).
  • 5+ years of experience in Digital Marketing, with a focus on strategic planning, operations, or project management.
  • 12+ years overall experience.
  • Strong understanding of Digital Marketing concepts, platforms, and technologies.
  • Prior experience as a Chief of Staff in or Ops experience is essential.
  • Prior experience across tech or consulting is a plus.
  • Proven track record of driving operational efficiency and process improvement within a marketing organization.
  • Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
  • Exceptional communication and interpersonal skills, with the ability to build effective relationships and influence stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities.
What We Offer

We offer a competitive compensation package, including a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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