Member Service Supervisor

6 days ago


Concord, New Hampshire, United States Sam's Club Full time

**About the Role**

We are looking for an experienced and motivated individual to join our team as a Member Service Supervisor. This is a critical role that requires strong leadership and problem-solving skills, with a focus on delivering exceptional member service and driving business results.

Salary: The estimated salary for this position is $25.00 per hour, which includes a range of $22.50 to $28.00 based on experience and qualifications.

Key Responsibilities:

  1. Supervise and mentor team members to ensure they have the necessary skills and knowledge to deliver exceptional member service.
  2. Develop and implement strategies to improve member satisfaction and loyalty.
  3. Collaborate with other departments to achieve business objectives and improve operational efficiency.
  4. Ensure compliance with company policies and procedures, maintaining high standards of ethics and integrity.

Requirements:

  • 6 months retail experience, including operating front-end equipment.
  • 6 months customer service experience.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Ability to analyze data and make informed decisions to drive business results.

What We Offer:

  • Competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, such as 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.

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