Member Service Supervisor
6 days ago
**About the Role**
We are looking for an experienced and motivated individual to join our team as a Member Service Supervisor. This is a critical role that requires strong leadership and problem-solving skills, with a focus on delivering exceptional member service and driving business results.
Salary: The estimated salary for this position is $25.00 per hour, which includes a range of $22.50 to $28.00 based on experience and qualifications.
Key Responsibilities:
- Supervise and mentor team members to ensure they have the necessary skills and knowledge to deliver exceptional member service.
- Develop and implement strategies to improve member satisfaction and loyalty.
- Collaborate with other departments to achieve business objectives and improve operational efficiency.
- Ensure compliance with company policies and procedures, maintaining high standards of ethics and integrity.
Requirements:
- 6 months retail experience, including operating front-end equipment.
- 6 months customer service experience.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Ability to analyze data and make informed decisions to drive business results.
What We Offer:
- Competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, such as 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
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