Member Experience Specialist

4 days ago


Concord, New Hampshire, United States Sam's Club Full time
Job Description

As a Member Experience Specialist at Sam's Club, you will play a vital role in shaping the shopping experience for our members. This role requires a customer-focused individual who can provide exceptional service, resolve issues efficiently, and maintain a clean and safe store environment.

About the Job

You will be the first point of contact for many of our members, making a lasting impression through your friendly demeanor, helpful attitude, and problem-solving skills. You will work closely with other team members to ensure seamless execution of tasks, maintain high standards of customer service, and promote the company's products and services.

Responsibilities
  • Provide exceptional customer service by acknowledging members, identifying their needs, and assisting them with purchasing decisions.
  • Process member purchases, assist with payments, and utilize cash registers to facilitate transactions.
  • Maintain a clean and safe store environment by sweeping, zoning designated areas, and organizing merchandise.
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.

Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Physical stamina to stand for long periods and lift up to 25 pounds.

What We Offer
  • A competitive hourly wage range of $16.00 to $23.00, based on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
  • A supportive and inclusive work environment that values diversity and promotes teamwork.


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